RISK MANAGEMENT IN THE REMOTE PROVISION OF BANKING SERVICES IN THE CONDITIONS OF DIGITAL TRANSFORMATION OF BANKS

ABSTRACT

The rapid movement of information flows in the context of the COVID-19 pandemic is accelerating the FinTech revolution. In order not to lag behind in such conditions, banks need to gain customer confidence by studying customer demand, accelerating the remote organization of banking services, risk management in the remote organization of banking services, creating transparent and online platforms. After all, the introduction of modern FinTech products in the banking system will allow banks to attract customers, dramatically increase future revenues and reduce costs. In addition to the implementation of digital transformation of banks, the article presents the author's approaches to risk management and its impact on the existing ecosystem, the types of risks in the electronic banking system in recent years and these characteristics, as well as risk management related to remote banking services. © 2021 ACM.