The roaring 2020s: changing priorities of casino customers
Journal of Gambling Business and Economics
; 14:2, 2021.
Article
in English
| CAB Abstracts | ID: covidwho-1835545
ABSTRACT
COVID-19 has accelerated change in the casino sector, and it is likely to impact the performance of this industry for years. This study evaluates the potential for casinos to bounce back to pre-pandemic levels by addressing changing perceptions and priorities of their customers. A national survey of US casino customers was conducted to provide insight into what gamblers would like to see and, more importantly, what they expect from casinos when they return. The results offer implications for health and safety mitigation, vaccination protocols, and the preferences of loyal casino customers and "Big Spenders".
Leisure, Recreation and Tourism Economics [EE119]; Consumer Economics [EE720]; Social Psychology and Social Anthropology [UU485]; Leisure [UU600]; casinos; gambling; economic recovery; consumer attitudes; consumer surveys; consumer preferences; safety; health; USA; APEC countries; high income countries; North America; America; OECD Countries; very high Human Development Index countries; betting; gaming; United States of America
Full text:
Available
Collection:
Databases of international organizations
Database:
CAB Abstracts
Language:
English
Journal:
Journal of Gambling Business and Economics
Year:
2021
Document Type:
Article
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