USE OF THE TELE-TRAINING PLATFORM IN TIMES OF COVID19. IMPACT OF PUBLIC POLICIES

ABSTRACT

This paper focuses on describing the impact of the application of public policies on student access to the tele-training platform of the University of Cienfuegos and the level of student satisfaction with tele-training services from UCF. Two instruments were applied in the study, the review of documents based on the possibilities offered by the Moodle Reports to analyze the behavior in the access to tele-training resources before and after the measures were applied by ETECSA. An online questionnaire allowed obtaining information about how students access the different services and the level of satisfaction. The main results are that the measure to free up access costs has managed to exponentially increase access to available platforms and resources. The survey allowed to know the tools and main contents that the students use for the development of the activities and to determine the main deficiencies on which to project improvement actions. Finally, the level of satisfaction that students have with the process is recognized as adequate. © 2022, University of Cienfuegos, Carlos Rafael Rodriguez. All rights reserved.