Service Sector in the Era of Covid-19: Emerging Consumer Trends and Service Design Adaptations
Rutgers Business Review
; 7(1):30-44, 2022.
Article
in English
| Scopus | ID: covidwho-1842876
ABSTRACT
This paper explores the disruptive industry and consumer trends that have emerged in the services sector due to the COVID-19 pandemic. Adopting a multi-method approach utilizing secondary data, case studies, and interviews, we examine how service providers realigned their business practices to survive and thrive in these chaotic circumstances. We illustrate innovative solutions and discuss emerging models using several mini-case studies across airline, fitness, restaurant, office fulfillment/replenishing, and other service sectors. © 2022, Rutgers Business School. All rights reserved.
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Collection:
Databases of international organizations
Database:
Scopus
Language:
English
Journal:
Rutgers Business Review
Year:
2022
Document Type:
Article
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