E-GOVERNANCE AND THE IMPACT OF CORONAVIRUS: A CASE STUDY OF AIZAWL CITY, MIZORAM

ABSTRACT

Every country around the world is now working and pushing itself to provide citizen satisfaction, which is possible only through good governance, and people are expecting better services and better facilities from the government. The citizens keep up with their hope of expecting services from the government as they have chosen them to represent them in different situations and at different calibers. Although the government used to have a felicitous plan, this quandary may not work in situations like COVID-19, and the government has to come up with different plans and policies within a few days as it is not a facile task. Similar things happened in the Mizoram state of India, where the government of Mizoram needs to make a different effort so that people can avail government facilities from their homes through mobile phones, laptops, tablets, and computers. A reliable mixed approach is used to collect qualitative and quantitative data. Sample sizes of both men and women were taken from different officials of the Indian Police Service, Mizoram Police Service, Government College Professor, Gorkhali, and Mizo tribes, consisting of thirty respondents. The researcher also used descriptive research to expound on a population, situation, or phenomenon being studied. This research is conducted in the northeast state of Mizoram with special reference to Aizawl.