Topic-based sentiment analysis of hotel reviews. (Special Issue: COVID-19.)
Current Issues in Tourism
; 25(9):1368-1375, 2022.
Article
in English
| CAB Abstracts | ID: covidwho-1864873
ABSTRACT
We developed a system for sentiment analysis of hotel reviews. The system uses topics to give accurate reports related to some qualities specified by the end-user. This system permits users to evaluate a given hotel services quality according to multiple criteria. Besides, a user can make different detailed comparisons between hotels. To achieve this goal, the proposed system decomposes complex opinions into sub-comments to extract the specified concept. Further, it translates non-English comments into the English language. After having tested the system by using two datasets, the obtained results are judged to be satisfactory.
Tourism and Travel [UU700]; Leisure, Recreation and Tourism Economics [EE119]; Consumer Economics [EE720]; Rural Industry and Enterprises [EE350]; Communication and Mass Media [UU360]; Social Psychology and Social Anthropology [UU485]; social media; comparisons; hotels; services; hospitality industry; consumers; opinions; Algeria; Francophone Africa; Africa; high Human Development Index countries; lower-middle income countries; Maghreb; North Africa; Mediterranean Region
Full text:
Available
Collection:
Databases of international organizations
Database:
CAB Abstracts
Language:
English
Journal:
Current Issues in Tourism
Year:
2022
Document Type:
Article
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