Your browser doesn't support javascript.
EXPERIENCE AND SATISFACTION OF TELEPSYCHIATRY CONSULTATIONS AMONG PATIENTS AND CLINICIANS
Indian journal of psychiatry ; 64(Suppl 3):S528-S528, 2022.
Article in English | EuropePMC | ID: covidwho-1871437
ABSTRACT

Background:

During the Covid-19 pandemic, telepsychiatry has become normalised in multiple institutes across India as the primary method of care delivery. However, not much evidence is available regarding the experience of a tele-psychiatry consultation for both the care-providing clinician as well as the recipient.

Objective:

This study aims to assess the experience and satisfaction of the clinician and the patients/their caregiver during a telepsychiatry consultation.

Methods:

Clinicians scored their experience of providing the consultation to patients over a call(video/audio) in a detailed Google form based questionnaire on a 6 point Likert scale, ranging from very dissatisfied to very satisfied. Patient’s sociodemographic details were collected in a standard manner. Patients were sent a modified version of the Google form questionnaire on their registered mobile number to report their degree of satisfaction, after the call ended.

Results:

371 consecutive teleconsultations between April to June 2021 were assessed by 3 clinicians, of which 132 patients/caregivers responded back. The patients had a mean age of 43.5 years, were mostly male, married, educated beyond matric, employed and belonged to urban nuclear families. The average distance of their location from the hospital was 178 km and more than 80% of the patients were accompanied by their relatives in the teleconsultation. 53.6% of the consultations did not face any technological problems, while 24% had connectivity issues from the patient side. Overall, ~66.8% clinicians and 62% of the patients reported being satisfied to a large extent. 66% of the clinicians felt teleconsultation experience was same as an in-person consultation.

Conclusions:

Teleconsultation in psychiatric patients might not be as difficult as intuitively thought and needs to be explored further as an opportunity to reach out to a larger population, beyond the urban educated sociodemographic group who are the primary beneficiaries in the current scenario.
Search on Google
Collection: Databases of international organizations Database: EuropePMC Language: English Journal: Indian journal of psychiatry Year: 2022 Document Type: Article

Similar

MEDLINE

...
LILACS

LIS

Search on Google
Collection: Databases of international organizations Database: EuropePMC Language: English Journal: Indian journal of psychiatry Year: 2022 Document Type: Article