Student Experience and Satisfaction in Academic Libraries: A Comparative Study among Three Universities in Wuhan

ABSTRACT

In recent years, the spatial renovation of university libraries in various countries has focused on readers’ needs and followed the trend to develop learning spaces as a primary spatial form. In this study, we reviewed six spatial dimensions affecting student users’ learning experience. Specifically, we built a theory- and practice-based conceptual analysis framework to measure users’ satisfaction with recent spatial renovations at three university libraries in Wuhan, China. We used SPSS statistical software to conduct multiple linear regression analyses of spatial satisfaction. The findings show that five spatial dimensions significantly affect students’ satisfaction with library space, namely, service facility availability, quality of interior design, physical environment elements, spatial diversity, and learning space controllability. Service facility availability is the most critical factor affecting spatial satisfaction. In this study, we present empirical, evidence-based space elements that enhance user satisfaction with library spaces, and provide targeted design suggestions for future library space renovation and the optimization of space allocation and expansion of space services at university libraries in China.