A Review on Impact of COVID-19 on E-Commerce

ABSTRACT

With technology advancing at such a substantial pace, we have entered into an era where even business processes are taking place over the internet. It has also become the need of an hour because at present the entire world is dealing with a pandemic which has left everybody to stay back at their homes, even meeting our friends and relatives or going outside for essentials have become strenuous. For reducing this psychological stress and providing comfort to people e-commerce has played a major role in every aspect, people during the pandemic have used electronic commerce in ordering food to essentials. The paper contains a study and review of various research papers and articles on how the COVID-19 pandemic has impacted on electronic commerce industry. The paper also presents the contribution of e-commerce in the current situation how it has helped people across the world by delivering essentials and other goods and services. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.