Website Usability Evaluation using Human Centered Design (HCD) Approach

ABSTRACT

As a result of the COVID-19 pandemic that is endemic throughout the world including Indonesia, which forces all activities to be done at home, including teaching and learning activities. This study aims to see the level of usability on an online college website and provide input based on human-centered design. The method used is the Usability testing criteria by Nielsen and the task to respond to the HCD approach, and consider the Quality Requirement tree for the academic websites. The results of the evaluation in this study indicate that the value of usability acceptance by users on the online college website is at 3.52, meaning that the online college website is quite user-friendly. The average value for usability testing, they are 3.4 for learnability, 3.4 for efficiency, and 3.52 for satisfaction, while memorability and error rate both get a value of 3.5. © 2021 IEEE.