Distracting Moments in Videoconferencing: A Look Back at the Pandemic Period
2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
; 2022.
Article
in English
| Scopus | ID: covidwho-1874723
ABSTRACT
The COVID-19 pandemic has forced workers around the world to switch their working paradigms from on-site to video-mediated communication. Despite the advantages of videoconferencing, diverse circumstances have prevented people from focusing on their work. One of the most typical problems they face is that various surrounding factors distract them during their meetings. This study focuses on conditions in which remote workers are distracted by factors that disturb, interrupt, or restrict them during their meetings. We aim to explore the various problem situations and user needs. To understand users' pain points and needs, focus group interviews and participatory design workshops were conducted to learn about participants' troubled working experiences over the past two years and the solutions they expected. Our study provides a unified framework of distracting factors by which to understand causes of poor user experience and reveals valuable implications to improve videoconferencing experiences. © 2022 ACM.
Full text:
Available
Collection:
Databases of international organizations
Database:
Scopus
Language:
English
Journal:
2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
Year:
2022
Document Type:
Article
Similar
MEDLINE
...
LILACS
LIS