Productivity analysis in work from home modality: An exploratory study considering an emerging country scenario in the COVID-19 context.

ABSTRACT

BACKGROUND: The COVID-19 pandemic affected the work environment worldwide and forced companies to adopt work from home (WFH) suddenly. OBJECTIVE: This study aims to identify factors that influence productivity in the WFH modality, considering the Brazilian scenario in the COVID-19 context. METHODS: The approach used was a Delphi method with 19 specialists in the subject. Three rounds were conducted; in the third round, specialists indicated how the factor influences productivity through a scale. For the data collected in this last round, data was analysed via Grey Relational Analysis technique. RESULTS: The results indicated that 17 factors could influence productivity in the WFH modality in the analysed context. Comparatively, the five factors with more capacity to influence productivity are 1) Availability of adequate equipment and peripherals to develop the work activities; 2) leadership support; 3) The adequate place to develop work activities; 4) Internet and electricity supply stability; and 5) Clarity from the collaborator regarding their role in the company, responsibilities and activities to be developed. The frequency analysis indicated that factors affect at least moderately productivity in WFH modality. CONCLUSIONS: This article contributes to increasing knowledge associated with the WFH modality in the context of the COVID-19 pandemic. The information present here can be used by academics and managers, even in a post-pandemic scenario, to debate productivity in remote work modalities.