Technostressors and service employees outcomes: a longitudinal study
Service Industries Journal
; : 24, 2022.
Article
in English
| English Web of Science | ID: covidwho-1882873
ABSTRACT
This study determines the impact of technostress creators on employee wellbeing dimensions and employee engagement. This study also examines the moderating role of mindfulness and optimism to use technology between technostress creator and employee wellbeing. A longitudinal research design was adopted to collect the data from 286 government employees involved in public dealing during two waves of COVID-19 in Pakistan. The data were assessed using structural equation modeling and Hayes' method to test mediation and moderation. The study findings shed important light on the role of personal resources in reducing stress over a time period. The results conclude that technostress creators negatively influence employee wellbeing dimensions and employee engagement in both waves. Also, personal resources, i.e. mindfulness and optimism to use technology, dampen the negative association of technostress creators on employee wellbeing. One of the significant limitations of this research is collecting the data from employees working in public offices only, whereas this study fills an essential gap by exploring the role of technostressors using a longitudinal study design.
Full text:
Available
Collection:
Databases of international organizations
Database:
English Web of Science
Type of study:
Cohort study
/
Observational study
/
Prognostic study
Language:
English
Journal:
Service Industries Journal
Year:
2022
Document Type:
Article
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