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Tourism employees' readiness during the COVID-19 pandemic: the case of Greek tourism industry
Journal of Hospitality and Tourism ; 19(2):27-41, 2021.
Article in English | CAB Abstracts | ID: covidwho-1897807
ABSTRACT
The objective of this article is to explore the readiness of the tourism industry in Greece during the Covid-19 pandemic. Specifically, this study examines employees' readiness in issues related to the implementation of health protocols or emergency management (such as COVID-19 pandemic), the employers' satisfaction from their employees in dealing with the pandemic and emergency issues, and the necessity of appropriate employees' training in such topics for the most efficient operation of tourism businesses. To satisfy the aforementioned objectives three empirical studies were conducted, involving 457 employers, 455 employees and 12 stakeholders of the tourism industry in Greece and in particular hotels, food businesses and travel agencies. As regards the methodological context, this study was based on the combination of qualitative and quantitative research. According to the key findings of these studies, employers of tourism businesses consider that their staff is sufficiently prepared in dealing with emergencies (such as pandemic Covid-19), while employees consider that they are not adequately trained in dealing with such issues. In terms of employers' satisfaction from their employees' readiness in dealing with emergencies, employers are quite satisfied by them. Moreover, both employers and employees as well as tourism stakeholders acknowledge the necessity of trained staff in emergency periods for the effective operation of tourism businesses. The findings of this study provide useful insights to policy makers, tourism industry and tourism educators in order to provide the necessary strategic plans for tourism education and training and its adjustment in the meta-Covid-19 era.
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Collection: Databases of international organizations Database: CAB Abstracts Language: English Journal: Journal of Hospitality and Tourism Year: 2021 Document Type: Article

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Collection: Databases of international organizations Database: CAB Abstracts Language: English Journal: Journal of Hospitality and Tourism Year: 2021 Document Type: Article