Applications of Coversational AI in Mental Health: A Survey

ABSTRACT

Online mode during COVID-19 has raised mental health issues among students along with the stigma around it that continues to exist. As a result of which, there are people who are not comfortable in disclosing their personal details to outsiders for help. This brings in the use of AI applications that can help in this critical issue requiring regular monitoring. In this paper, a survey is conducted to know about awareness about this topic. A review about many conversational AI chatbots is provided that are helpful for handling mental health issues such as stress, anxiety, and depression in a number of ways. These include voice and text based chatbots developed in the last decade. The strengths and limitations of these are also discussed. © 2022 IEEE.