Determining the attributes that influence students' online learning satisfaction during COVID-19 pandemic.
J Hosp Leis Sport Tour Educ
; 30: 100364, 2022 Jun.
Article
in English
| MEDLINE | ID: covidwho-1907295
ABSTRACT
The inevitable disruptions caused by COVID-19 in the hospitality and tourism education sector have made online learning a necessity rather than an option. This study employs the user experience questionnaire (UEQ) to examine students' online learning experiences specifically in the context of COVID-19. Data collection involved a Qualtrics online survey with a convenience sample of 216 tourism and hospitality students in Macau. Overall, results point to a generally positive appraisal of online attributes, but satisfaction is marginal. Initial principal component factor analysis generated three orthogonal factors of online learning attributes "Perspicuity and dependability"; "Stimulation and attractiveness"; and "Usability and innovation". Further regression analysis reveals that "Stimulation and attractiveness" is the strongest predictor of the students' satisfaction regarding online learning during the COVID-19 disruptions. This novel finding points to the need for hospitality and tourism education institutions to develop an attractive and motivating visual environment for online course delivery since a stimulating online learning atmosphere is crucial in the context of the pedagogical disruptions caused by COVID-19. Nonetheless, these findings are specific to Chinese students and reflect their learning satisfaction which may differ in other contexts.
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Type of study:
Observational study
/
Prognostic study
/
Qualitative research
Language:
English
Journal:
J Hosp Leis Sport Tour Educ
Year:
2022
Document Type:
Article
Affiliation country:
J.jhlste.2021.100364
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