The impact of social shopping feature richness on buying intention: a product perspective
Internet Research
; 32(4):1378-1400, 2022.
Article
in English
| ProQuest Central | ID: covidwho-1909120
ABSTRACT
Purpose>Social shopping platforms have flourished by using multiple social shopping features, yet little is known about how the combination of these features affects purchase intention, particularly in terms of the product itself. The purpose of the paper is to draw on the concept of social shopping feature richness, adopting a formative approach on the survey used, and endeavors to reveal the concept's impact on consumers' buying intention from a product perspective.Design/methodology/approach>Building on mental accounting and signaling theories, a theoretical model is proposed and empirically evaluated with 356 samples collected using a questionnaire survey.Findings>The results suggest that social shopping feature richness promotes consumers' consumption by providing information signals to satisfy acquisition utility and transaction utility. Specifically, social shopping feature richness enhances perceived product quality, while decreasing negative perceptions regarding price. Moreover, perceived product quality and perceived price significantly influence buying intention through the mechanism of perceived value.Originality/value>The authors' study highlights the role of the combination of functionally diverse social shopping features on product sales for social shopping platforms.
Computers--Internet; Social shopping; Social shopping feature richness; Mental accounting theory; Signaling theory; Product quality uncertainty; Product fit uncertainty; Perceived product quality; Perceived price; Perceived value; Buying intention; Research methodology; Consumers; Accounting theory; Perceptions; Purchasing; Shopping; Hypotheses; Verbal communication; Decision making; Social networks; Information overload; Buying; Electronic commerce; Platforms; Coronaviruses; Social research; China; 45411:Electronic Shopping and Mail-Order Houses
Full text:
Available
Collection:
Databases of international organizations
Database:
ProQuest Central
Type of study:
Experimental Studies
Language:
English
Journal:
Internet Research
Year:
2022
Document Type:
Article
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