WAZZUP WITH WHATSAPP IN TIMES OF COVID

ABSTRACT

Background: Medical professionals have been using social media apps increasingly as communication tools. This trend was accelerated by the COVID-19 pandemic. The authors created WhatsApp/Telegram groups in NSW and Victoria in March 2020 for information sharing, which had rapid take-up and other subgroups sprang up. Objectives: To describe the use of social media apps by psychiatrists for communication and to explore their future for peer communication. Methods: A brief literature review on the use of social media apps. A review of the existing chats identified some major themes including logistics of remote private practice, personal protective equipment use and availability, professional isolation, telehealth issues and rapid advocacy. Fluctuation in membership numbers, variation in use depending on jurisdictions and lockdown characteristics, and the role of moderators will be discussed. A survey (in train) of the major groups will explore themes including use for member engagement, effectiveness, what works, what doesn't, why people leave and what people want. Findings: To our knowledge, this may be the first time such survey data have been collected and reported on. Survey findings will be presented, with discussion of the use of apps alongside traditional channels of communications and to identify future trends. Conclusion: The role and place of WhatsApp and similar platforms for professional communication is here to stay and likely to expand. The survey findings will influence further development of apps, the most appropriate and effective platforms, and may guide the Royal Australian and New Zealand College of Psychiatrists to review their own website, social media policies and member engagement.