A PATIENT SURVEY TO UNDERSTAND THE IMPACTS OF COVID-19 ON DELIVERY OF HIV CARE FROM THE PATIENT'S PERSPECTIVE

ABSTRACT

Introduction Significant changes occurred in delivery of HIV care due to COVID-19. Our department recognised the benefits of some changes but understanding the impact on patients is essential in establishing a plan for recovery. Methods We conducted a survey using Microsoft forms, delivered via text message to approximately 3000 patients across two HIV departments. The patient experience, communications and information governance teams were involved in the design. Patients were given 4 weeks to respond. Results There were 325 responses. Demographics of respondents roughly matched the cohort, excepting a bias towards slightly older patients. Care was reported to be better than prior to the pandemic by 15%, with another 63% saying it was equally as good. A minority (19%) said their care was not as good. Almost half preferred telephone consultations, 48% said they were more convenient and another 33% said they were equally as convenient, 64% were happy to continue with telephone consultations. 37% said they would want to be seen in person at least every 6 months, 39% said every 12 months, and 13% 18 months. Off-site phlebotomy was popular with 42% saying this was more convenient and 71% happy to continue using it. Discussion This feedback is extremely valuable in shaping provision of future care. The department is proud to have maintained high quality care for the vast majority in the face of enormous pressures. However, a minority of patients have experienced negative impacts on their care;patient choice is clearly vital moving forwards. A patient survey to understand the impacts of COVID-19 on delivery of HIV care from the patient's perspective (Table Presented).