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ARE PHONE CLINICS THE FUTURE? EVALUATING PATIENT EXPERIENCES OF TELEMEDICINE IN A REGIONAL INTEGRATED SEXUAL HEALTH SERVICE
Sexually Transmitted Infections ; 98:A65, 2022.
Article in English | EMBASE | ID: covidwho-1956938
ABSTRACT
Introduction The COVID-19 pandemic precipitated widespread implementation of telemedicine. Initial evaluation of our telemedicine service found high satisfaction rates [1]. Anticipating continuing demand for remote services we undertook a further patient survey, gauging shifting attitudes towards telemedicine. Methods We sent an anonymised, on-line survey to all patients who received telephone consultations in a six-week period (08/02/22- 22/3/22). We collected demographic data, reasons for consultation and patient satisfaction, using the standardised telemedicine satisfaction questionnaire [2]. Results 275 responses were received (∼10% response rate). 80.4% of respondents were female. 50.5% of consultations were for contraception. 60.3% of GUM consultation respondents were female. The modal age group was 30-44 years in both categories. 65.5% of patients chose an initial telephone consultation as their preferred modality, compared to 22.9% preferring walk-in-clinics. 44% of all patients surveyed would prefer not to share genital images for remote assessment in theory, however only 16.7% of the subgroup actually asked to send an image (n=18) expressed the same. Only 22% preferred video consultations. 80% reported that they were 'overall happy' with their telemedicine consultation (agree/strongly agree). Discussion Telemedicine is more convenient for many patients, cost effective, clinically efficient and aligned to the NHS global impact agenda. It is fast becoming an integral part of modern healthcare. Survey data may disproportionately represent more engaged and technologically literate patients. However, it also has the potential to engage previously unreached patient groups. This survey supports a permanent role for telemedicine. We will continue to integrate patient feedback to build a high quality, sustainable service.(Table Presented).
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Full text: Available Collection: Databases of international organizations Database: EMBASE Type of study: Experimental Studies / Qualitative research Language: English Journal: Sexually Transmitted Infections Year: 2022 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: EMBASE Type of study: Experimental Studies / Qualitative research Language: English Journal: Sexually Transmitted Infections Year: 2022 Document Type: Article