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PATIENT SATISFACTION WITH VIRTUAL CLINICS WITHIN AN HIV/SEXUAL HEALTH SERVICE: A SERVICE EVALUATION OF COVID-19 LESSONS LEARNT
Sexually Transmitted Infections ; 98:A73-A74, 2022.
Article in English | EMBASE | ID: covidwho-1956943
ABSTRACT
Introduction Services had to rapidly adopt new ways of working following the onset of the COVID-19 pandemic. Face to face (F2F) appointments had to be rationalised and virtual or non-face to face (non-F2F) options adopted. There was no time to consult service users before these changes were implemented. It is therefore important to seek feedback and evaluate experience and acceptability of these changes in service provision. Methods A questionnaire to measure patient experience and acceptability of non-F2F consultations was developed as part of a fourth year medical student project and launched on-line in January 2022, accessed via a QR code. Results 100 fully completed questionnaires were available for analysis. Preliminary analysis of the data are as follows Demographics Age (years) >45 21% The majority of respondents were white British (81%) and female (65%). Responses as to preference for future consultations 68.7% Preferred F2F appointments, 28.9% no preference and only 2.9% selecting non-F2F Discussion The perception has been that people prefer non- F2F contacts for convenience. The majority (76%) were happy/neutral with non-F2F appointments as long as there was an option to come into clinic. Concerns were raised in the comments section regarding privacy whilst taking the call. Ongoing consultation with service users will be needed to review any future changes in provision of Sexual Health/HIV services. (Table Presented).
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Full text: Available Collection: Databases of international organizations Database: EMBASE Type of study: Experimental Studies Language: English Journal: Sexually Transmitted Infections Year: 2022 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: EMBASE Type of study: Experimental Studies Language: English Journal: Sexually Transmitted Infections Year: 2022 Document Type: Article