The Impact Of Organizational Justice On The Phenomenon Of Organizational Cynicism In The Presence Of The Moderating Role Of Organizational Flexibility In Light Of The Covid-19 Pandemic In Jordanian Private Hospitals

ABSTRACT

The aim of study is to identify the impact of each dimension of organizational justice represented by (distributive justice, procedural justice, interactional justice) on the phenomenon of organizational cynicism represented by three dimensions (cognitive dimension, behavioral dimension, affective dimension), in addition to identify the moderating role of organizational flexibility dimensions (formal ism, complexity, centralization) in the relationship between organizational justice and organizational cynicism in Jordanian private hospitals. To achieve the objectives of the study, the descriptive analytical method was used, and the study population consists of workers at all administrative levels in Jordanian private hospitals, where the questionnaire lists were used as a main tool for measuring the study variables and distributing them to a suitable random sample that is representative of the study population, (400) questionnaires were distributed, and (322) questionnaires were retrieved, and after reviewing the questionnaires, (7) questionnaires were excluded for insufficiency, and thus the number of valid questionnaires for statistical analysis are (315) with a percentage of (78.8%). The statistical analysis program (SPSS) was used to answer the study questions, and test its hypotheses. The study concluded with a number of results, the most important of which that there is a statistically significant impact at the significance level (a<0.05) of organizational justice with its dimensions (distributive justice, procedural justice, interactional justice) on organizational cynicism in Jordanian private hospitals, and the moderator variable for organizational flexibility has modified the impact of organizational justice on organizational cynicism in Jordanian private hospitals, which indicates that there is a statistically significant impact at the level of significance (a<0.05) for the moderating role of organizational flexibility in the impact of organizational justice with its combined dimensions on organizational cynicism in Jordanian private hospitals. Based on the results of this study, a set of recommendations was provided, the most important of which is emphasizing the importance of organizational justice and its main dimensions due to its effects in reducing the phenomenon of organizational cynicism, in addition to reconsidering the organizational flexibility strategy, discussing its main concepts and working to increase formal flexibility. In particular, by reducing the official rules and procedures followed in the implementation of daily routine procedures.