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The tyranny of talking distance: A phenomenological study on empathetic communication and its effect on buy-in from geographically separated employees
Dissertation Abstracts International Section A: Humanities and Social Sciences ; 83(9-A):No Pagination Specified, 2022.
Article in English | APA PsycInfo | ID: covidwho-1957956
ABSTRACT
As information and communications technologies continue to evolve, a growing number of global corporations can have their employees work simultaneously around the globe from multiple locations. There have been numerous historical studies on empathy and empathetic leaders, but there was a void regarding studies that examined empathetic communication from organizational leaders and its potential impact on increasing buy-in from geographically separated employees. The purpose of this phenomenological study was to investigate the lived experiences of individuals with substantial experience working in geographically dispersed organizations and understand if empathetic communication from their organizational leadership increased their buy-in to the organization. This study took on increased importance as the world continues to grapple with a global pandemic. This research study included interviewing eleven participants from diverse backgrounds to understand and analyze their lived experiences being geographically separated from their organizational leadership, and answer the research question Does empathetic communication from organizational leaders increase buy-in from geographically separated employees? After data was collected and verified for accuracy, a thematic analysis was completed to examine any potential trends in the data. The results of this study illustrated five major themes, and a further seventeen subthemes, that supported a direct connection between empathetic communication from organizational leadership and employee buy-in to the organization. Most research participants explicitly stated that empathetic communication from organizational leadership drives increased buy-in to the organization. (PsycInfo Database Record (c) 2022 APA, all rights reserved)
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Collection: Databases of international organizations Database: APA PsycInfo Type of study: Experimental Studies / Qualitative research Language: English Journal: Dissertation Abstracts International Section A: Humanities and Social Sciences Year: 2022 Document Type: Article

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Collection: Databases of international organizations Database: APA PsycInfo Type of study: Experimental Studies / Qualitative research Language: English Journal: Dissertation Abstracts International Section A: Humanities and Social Sciences Year: 2022 Document Type: Article