Assessment Of Patient Satisfaction With The Workload Of Medical Workers In Dental And Oral Health Services In Makassar City During The COVID-19 Pandemic

ABSTRACT

The coronavirus (COVID-19) as a pandemic affects all sectors including the dental and oral health service sector. To control the spread of COVID-19, the Government has implemented several Health protocols by issuing recommendations for safe dental services during the COVID-19 pandemic, namely by using level 3 PPE. A dentist and other medical personnel in carrying out their work have enormous duties and responsibilities to patients. This study aims to o assess how patient satisfaction is with the workload of medical personnel in the dental and oral health services of Makassar City during the COVID-19 pandemic. This research is a descriptive-analytic study conducted at 3 dental and oral services in Makassar City by taking secondary data about the workload of medical personnel and looking for PRIM data through filling outpatient satisfaction questionnaires. The statistical analysis test used was the Chi-square test and continued with the multivariate logistic regression test. From the secondary data, the results of the workload figures in the dental and oral health services in Makassar showed that the three RSGMs had high workload criteria. The total number of respondents who filled out the patient satisfaction assessment questionnaire was 201 respondents. The results of statistical tests using Fisher's Exact Test showed that there was a relationship between clinical satisfaction and workload (p=0.000), non-clinical satisfaction with workload (p=0.044), and overall satisfaction with workload (p=0.015). The follow-up multivariate logistic regression test showed that the variables of clinical satisfaction, non-clinical satisfaction, and overall satisfaction had p-value = 0.008;p=0.825 and p=0.812. Patient satisfaction in dental and oral health services in Makassar City which consists of clinical services, non-clinical services, and overall services is related to the workload of medical personnel. Then, after further testing multivariate logistic regression, the variable patient satisfaction in clinical services has the strongest relationship with the workload of medical personnel