The Effect of Experience, Expectation, and University Readiness on Learning Satisfaction in the Pandemic

ABSTRACT

Aims from the present study are to analyze the effect of students’ experience, expectation, and campus readiness on students’ e-learning satisfaction during the Covid-19 pandemic. The present studies explore the three variables’ effect on learning satisfaction in two phases, i.e., examining learning satisfaction between a distance learning campus and traditional campuses and comparing learning satisfaction between two conditions with a one-semester time lag. The results show that students enrolled in distance learning campuses have higher learning satisfaction, and students’ experience incorporates systems readiness affecting e-learning satisfaction. Further, the longitudinal study shows that fulfilling the learning mode’s expectations will increase e-learning satisfaction. The study also found that no effect from learning application which was used on e-learning satisfaction. The implication was discussed.