Guiding employees through the COVID-19 pandemic: An exploration of the impact of transparent communication and change appraisals
Journal of Contingencies and Crisis Management
; n/a(n/a), 2022.
Article
in English
| Wiley | ID: covidwho-1978410
ABSTRACT
Against the backdrop of the COVID-19 pandemic and drawing on literature from change management, internal communication and cognitive appraisal theory, this study provided accounts of how transparent communication during organizational change affects employees' cognitive appraisals of the change, behavioural reactions to the change, and subsequently, turnover intentions. Our findings of 414 full-time US employees revealed that transparent internal communication is positively related to employees' challenge appraisal of the change, which, in turn, is related to change compliance and championing. In addition, transparent communication is negatively associated with threat appraisal of the change, which in turn is connected to lower change compliance. Further, employees' turnover intention was negatively associated with their compliance and championing for the change. This study has made several contributions to internal communication scholarship, appraisal theory and change management literature. We also offer several suggestions to improve communication during organizational change periods.
Full text:
Available
Collection:
Databases of international organizations
Database:
Wiley
Type of study:
Experimental Studies
Language:
English
Journal:
Journal of Contingencies and Crisis Management
Year:
2022
Document Type:
Article
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