Insights into patient voices on digital access to health care

ABSTRACT

The Covid-19 pandemic prompted changes in the ways that individuals access healthcare services and accelerated the transition to digital methods of care. For some, this opened doors for easier and more convenient access. For people already experiencing exclusion and marginalisation however, digital access can create additional barriers for accessing health care. NHS Digital (2019) identified several groups as more likely to be digitally excluded © 2022. Journal of Community Nursing. All Rights Reserved.