Going Digital in a Pandemic! Transforming Dietetic Services by the use of digital platforms to deliver safe and sustainable care during COVID-19 and beyond

ABSTRACT

In April 2020, with the realisation that dietetic practice had to change when covering critical care units, a group of specialist dietitians led the development of a hand held digital dietetic record that could be safely use within the critical care unit avoiding the use of paper and it being transferred off the COVID critical care unit. Being digital enabled remote working, decreased footfall and increased safety for patients and staff. This was the first step in a journey that saw the transformation from a paper based system to one that is entirely digital across all dietetic areas within inpatient and outpatient settings and in both in adults and paediatrics by the end of 2020. Together with the introduction of video patient consultations, video conferencing applications and electronic prescribing, our approach to provide dietetic intervention has changed dramatically. It has enabled a dietetic service to embrace remote working which has been helpful during periods of self-isolation e.g. virtual;ward rounds, group sessions, 11 education, interviews, training and development. Collaborative working included the newly developed “digital dietetic group” and the “H Digital” trust group and DXC technologies to develop a clinical data capture (CDC) form. The clinical basis followed the layout as advised in the Model and Process for Nutrition and Dietetic Practice1 to ensure that data capture was relevant and followed a standard process. The purpose of the Model and Process is to describe, through six steps, the consistent process dietitians follow in any dietetic intervention. It articulates the specific skills, knowledge and critical reasoning that dietitians deploy, and the environmental factors that influence the practice of dietetics. This does not take away dietitians’ autonomy. Instead, it enables a consistent approach to dietetic care, with the service user at the centre. This completed form was available as a complete ‘dietetic’ digital record. A key objective within the Organisation’s Digital Strategy and it will reduce risks by enhancing clinical effectiveness and patient safety. The wider multi-professional team found dietetic digital records invaluable, to be able to access 24/7 allowing for continuity of care when unable to speak directly to the dietetic team this included alternative feeding regimens and clinical reasoning that subsequently influenced treatment decisions and allowed for patient care out of hours. This led onto working with trust digital team on electronic prescriptions for oral nutritional support and enteral feeds, digital patient lists (for caseloads), digital design of food and fluid charts for the organisation. The enhancement in clinical safety and patient care where is it required has been phenomenal and an exciting journey we are keen to share. The design will enable dietetic outcomes to be collected directly from digital record. References 1. BDA Model and Process 2020 last accessed;https//www.bda.uk.com/uploads/assets/1aa9b067-a1c1-4eec-a1318fdc258e0ebb/2020-Model-and-Process-for-Nutrition-and-Dietetic-Practice.pdf on 2.7.2021