Usability Evaluation Using Unmoderated Remote Usability Testing on Angkasa LMS Website Case Study

ABSTRACT

The pandemic has made digital transformation faster, and Indonesia is no exception, especially in education. Learning management system (LMS) is a learning media that is widely used in educational institutions. However, not all educational institutions have sufficient resources to build an LMS from scratch. “Angkasa LMS” Web is a Web that allows educational institutions to order a ready-to-use LMS easily. The target users of this service are pretty varied because they consist of education management and educational management foundations, especially in areas of Indonesia that have Internet access. To be used easily by these varied target users, this Website must have good usability in its user interface. For this reason, usability testing needs to be carried out in order to get feedback for improving the user interface design before the application is delivered to the public. However, the developer has obstacles related to the COVID-19 pandemic policy to carry out usability testing, which limits direct interaction with people. Moreover, the project time is quite narrow, and the schedule is quite tight for the developer team. Based on these limitations, this study conducted usability testing of the “Angkasa LMS” Web case study using the unmoderated remote usability testing method. The experimental results show that this method can be used to obtain insightful feedback from the participants, with additional treatment such as the use of convenience sampling, periodic reminders for participants, and the increasing number of participants exceeding the target. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.