Flexibility in a Crisis: How Strong Relational Coordination and Lean Literacy Helped Us Weather the COVID Storm.

Sulmonte, Kimberlyann; Bourie, Patricia Q; Carnevale, Kerry; Clark, Lauren T S; Joseph, Bridgid G; Midura, Michelle; Wandel, Jane C; Maurer, Marsha L

Sulmonte, Kimberlyann; Bourie, Patricia Q; Carnevale, Kerry; Clark, Lauren T S; Joseph, Bridgid G; Midura, Michelle; Wandel, Jane C; Maurer, Marsha L.

Sulmonte K; Beth Israel Deaconess Medical Center, Boston, Massachusetts.

Nurs Adm Q ; 46(4): 316-323, 2022.

Article in English | MEDLINE | ID: covidwho-2018335

ABSTRACT

ABSTRACT

Our city was significantly impacted by the initial COVID-19 outbreak in the United States. We describe how members of our Quality and Safety team were able to leverage skills in relational coordination and process improvement to respond to rapidly changing needs in a flexible and effective way.

Subject(s)

COVID-19; Patient Care Team; COVID-19/epidemiology; Humans; Literacy; United States/epidemiology; Weather

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Patient Care Team / COVID-19 Type of study: Observational study Limits: Humans Country/Region as subject: North America Language: English Journal: Nurs Adm Q Year: 2022 Document Type: Article

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