Healthcare Chatbot System: A Survey

ABSTRACT

A chatbot is a software that produces a computer model of conversation through auditory or textual method between the user and the computer. Such bots use AI and NLP to understand user's questions and automate responses to them, simulating human conversation. In this modern technology almost, every person utilize smartphones in their day to day lives. Simply because, it has made life of a person simple by the touch of the screen, from extracting information from the internet, to provide personal assistance to entertainment everything happens just by the click of a button. Today Chatbots are used in various domains like education, customer service, medical, website help etc for seeking information, FAQ answering and guidance. Due to the advancements in AI and techniques used in data mining, healthcare chatbots are often used for medical screening. The aim of this paper is to do detailed study of various research papers related to chatbots and analyze the different tools, algorithms, software and platforms that are utilized. © 2022 IEEE.