Critical Factors that Influence the Satisfaction of E-learning of Laboratory Subjects among University Students

ABSTRACT

During the pandemic of covid-19, the government of Malaysia come up with a new alternative to ensure the young generations still can learn from home and no one is left behind by using E-learning. This study attempts to determine the critical factors that influence the satisfaction of E-learning in laboratory subjects, to identify the satisfaction of university students with the E-learning process of laboratory subjects, and to examine the relationship between the critical factors and the satisfaction of university students with E-learning. In this study, third-year undergraduate students from the Faculty of Technology Management and Business (FPTP), Universiti Tun Hussein Onn Malaysia (UTHM) were selected as the participants. The questionnaire was employed to collect data for this study. The data collected were analyzed quantitatively using SPSS software. The results showed that the system quality was the most critical factor that influence the satisfaction of E-learning of the students during the laboratory activities. Furthermore, the UTHM students were satisfied with learning laboratory subjects via E-learning. There was a positive relationship between the critical factors and the satisfaction of UTHM students. This study has been conducted to help the lecturer, university, and the developer of the E-learning application analyzes the critical factors that the student faced during E-learning and give some suggestions to improve students' satisfaction with E-learning. © 2022 ACM.