Hospital resilience during Covid-19: A single mixed-methods case study in Morocco

ABSTRACT

Background: During the Covid-19 pandemic, in low- and middle-income countries, hospital resilience was critical to the success of the pandemic response. In North Africa and Middle East region, little attention was paid to hospital resilience strategies. Objective(s) To explore hospital organizational resilience strategies in a Moroccan hospital. Method(s) Single case study with mixed methods. Ten interviews were conducted with managers and frontline healthcare workers. The concept of hospital resilience was assessed using a questionnaire given to 50 managers and frontline health workers. Result(s) Hospital resilience strategies included developing crisis preparedness plans, hiring professionals, and organizing care quickly. The challenges were shortage of medication and human resources, lack of personal protective equipment, insufficient bed capacity and emotional and psychological impact of overwork on frontline professionals. Level of Evidence 5.Copyright © 2022 Elsevier Masson SAS