Exploring the motivations to use online meal delivery platforms: Before and during quarantine
International Journal of Hospitality Management
; 96:1-9, 2021.
Article
in English
| APA PsycInfo | ID: covidwho-20233090
ABSTRACT
Online meal delivery platforms (OMDPs), like UberEats, have received more attention since quarantine was established to prevent the spread of COVID-19. The research into antecedents of satisfaction and continuous usage intention for OMDPs, in general, is under researched. The current study compared the antecedents of satisfaction before quarantine to the antecedents during quarantine through the lens of Expectation-Confirmation Theory. Through multiple regression analyses, the researchers found that before quarantine, sharing economy ethos, price-value, food quality, ease of use and confirmation of beliefs had a significant impact on satisfaction while during quarantine, food quality, service speed, ease of use, and confirmation of beliefs were significant. Practical and theoretical implications are discussed. (PsycInfo Database Record (c) 2023 APA, all rights reserved)
Online meal delivery service; Restaurants; Sharing economy ethos; Customer satisfaction; *Consumer Satisfaction; *Economy; *Food; *Quality of Services; Consumer Attitudes & Behavior [3920]; Human; Male; Female Adulthood (18 yrs & older); Young Adulthood (18-29 yrs); Thirties (30-39 yrs); Middle Age (40-64 yrs); Aged (65 yrs & older); us
Full text:
Available
Collection:
Databases of international organizations
Database:
APA PsycInfo
Language:
English
Journal:
International Journal of Hospitality Management
Year:
2021
Document Type:
Article
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