Carsharing Vehicle Fleet Selection from the Frequent User’s Point of View

ABSTRACT

Short-term car rental services, i.e., carsharing, is a solution that has been developing better and better in urban transport systems in recent years. Along with intensive expansion, service providers have to face an increasing number of challenges to compete with each other. One of them is meeting the expectations of customers about the fleet of vehicles offered in the system. While this aspect is noticed in the literature review mainly in terms of fleet optimization and management, there is a research gap regarding the appropriate selection of vehicle models. In response, the article was dedicated to identifying the vehicles that were best suited to carsharing systems from the point of view of frequent customers. The selection of appropriate vehicles was treated as a multi-criteria decision issue, therefore the study used one of the multi-criteria decision support methods—ELECTRE III. The work focuses on researching the opinions of users (experts) who often use carsharing services in Poland. The study included a list of the most popular vehicles in Europe in 2021, including classic, electric, and hybrid cars, and a list of 11 evaluation criteria. The research results indicate for frequent users the advantage of conventional drive vehicles over electric and hydrogen vehicles. Moreover, they indicate that the best vehicles are relatively large cars (European car segments C and D) with the greatest possible length, boot capacity, engine power, number of safety systems, and quality. On the other hand, the least important issues are the number of seats in the vehicle and the number of doors. Interestingly, the vehicles selected by frequent users questioned the concept of small city cars, which occupied a small public space on which carsharing was supposed to focus. The results obtained support the operators of carsharing services in making fleet decisions.