A Product Design Approach to Promote: Psychological Detachment in Remote Work from Home

ABSTRACT

This research seeks to respond to a current problem, which has to do with the impact of remote work, from home, on the mental health of "knowledge workers” in particular. One of the greatest struggles people report having is being able to disconnect from work, a state known in the field of psychology as Psychological Detachment. In this context, the main objective of this work was to create a product capable of helping people in the process of disconnecting from work at home. To this end, we established an interdisciplinary research where the contribution of psychology stood out. After conducting a literature review, which culminated in the definition of a theoretical framework, we carried out user research, starting with surveys to find out about users who are being affected and concluding this stage with an Ideation workshop where users were encouraged to design solutions to help them disconnect from work. This collaborative and iterative process resulted in a number of ideas emerging alongside the theoretical framework, culminating in the proposal of three product concepts specifically aimed at helping people disconnect. These were subsequently evaluated by users and, according to their perceptions, gathered using User Experience Questionnaire. One of the concepts was chosen for refinement. Due to constraints imposed by the COVID-19 pandemic it was not possible to produce a prototype of this concept for evaluation with users, which limits this study. Obtained results and their implications are discussed. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.