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COVID-19 Welcomes a New Variable That Influences Consumer Behavior: Anxiety
Handbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations ; : 239-250, 2022.
Article in English | Scopus | ID: covidwho-2024567
ABSTRACT
COVID-19 has generated a context full of questions about the effects of mental health in the economic or social sphere. Significant changes in consumer behavior have been investigated. As consumers reduced their purchases in physical establishments and increased online purchases, retailers took measures to minimize health risks, but also to retain consumers. The objective of this research is to identify the intellectual structure of the research field on anxiety and consumption, including the main lines of research in the area, the sources of knowledge, and the connection points that are helping to spread this knowledge. To do this, this research uses a bibliometric methodology based on co-citations. This research concludes that academics must incorporate anxiety in their models and that companies must take this variable into account in the design of their business strategies. We have to legitimize anxiety as one more variable influences on consumer behavior. © 2022 by IGI Global. All rights reserved.

Full text: Available Collection: Databases of international organizations Database: Scopus Language: English Journal: Handbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations Year: 2022 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: Scopus Language: English Journal: Handbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations Year: 2022 Document Type: Article