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Improving the Kiosk User Experience: The Psychological Factors of the Elderly
Archives of Design Research ; 35(3):113-127, 2022.
Article in En ko | Scopus | ID: covidwho-2030380
ABSTRACT
Background Due to COVID-19, digital alienation in kiosks is intensifying. While many studies are conducted to address this issue, they mainly focus on improving the user interface design, rarely considering psychological aspects of the elderly. We aim to investigate how to help the elderly better accept kiosk technology by understanding their psychological characteristics. Methods We started with an understanding of the kiosk industry and the psychological problems experienced by the elderly. Then, we identified from the literature several factors affecting technology acceptance and integrate them into the user experience (UX) design process. Through observations and interviews with the elderly, psychological problems experienced by the elderly were identified and analyzed. Additional interviews with educators were conducted to further understand the factors and educational methods that affect the elderly’s acceptance of kiosks, which were followed by an on-site observation of kiosk education. Results Most of the elderly remained in the expected and introduction stages due to unfamiliar kiosk culture, social pressure, and low self-efficacy. These barriers can be overcome by providing supporters, motivating the elderly, improving store environment and line-up experience, and accumulating success experiences. We also found that repetitive use should be induced and socially supported so that the elderly can accept, habituate, and integrate technology. Conclusions We propose a new way to improve the kiosk UX that focuses on the technology acceptance psychology of the elderly against previous studies that focus on improving the user interface. We expect that our study results can serve as a basis for future studies on systemic design solutions for improved Kiosk UX. © This is an Open Access article distributed under the terms of the Creative Commons Attribution NonCommercial License (http//creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted educational and non-commercial use, provided the original work is properly cited.
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Full text: Available Collection: Databases of international organizations Database: Scopus Language: En ko Journal: Archives of Design Research Year: 2022 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: Scopus Language: En ko Journal: Archives of Design Research Year: 2022 Document Type: Article