Analysis of the Customer’s behavior during Covid-19 Pandemic in Banking Sectors

ABSTRACT

The Covid-19 pandemic has affected the worldwidefinancial system2 and the strict lockdown have changed the whole scenario of the daily live as well as the banking sector. In the modern scenario, utilization of Internet has revolutionized the whole banking system. Customers can bank anytime, anywhere without visiting to the bank. Internet banking helps customers in saving time by completing work at the click of the button. This fast service was more useful when covid-19 pandemic was happen and our society was locked in their room.Although, Internet banking is very convenient and fast, but there are several security issues are arises time to time from customers. Banking establishments have taken numerous measures to make certainprotection measures for his or herclientswhilstappearingdiverse transactions onlinebut fraud is happen.