A time to build trust and loyalty
Australasian Leisure Management
; 142:60-63, 2021.
Article
in English
| CAB Abstracts | ID: covidwho-2033796
ABSTRACT
This article explains how attractions can re-imagine the guest journey in a post-COVID-19 world. It is indicated that guests will expect a more in-depth level of interaction with operators that provides reassurance of their safety, with satisfaction being a top priority. Some pieces of advice on engaging and communicating with guests before, during and after the visit, and managing the in-park experience, are presented.
Social Psychology and Social Anthropology [UU485]; Tourism and Travel [UU700]; Consumer Economics [EE720]; Leisure, Recreation and Tourism Economics [EE119]; safety; tourist attractions; tourism; tourists; visitors; consumer satisfaction; management; parks; entertainment; Australia; APEC countries; Australasia; Oceania; Commonwealth of Nations; high income countries; OECD Countries; very high Human Development Index countries; guests; amusements
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Collection:
Databases of international organizations
Database:
CAB Abstracts
Language:
English
Journal:
Australasian Leisure Management
Year:
2021
Document Type:
Article
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