Gearing Up For Digital Transformation

ABSTRACT

Prisma Health is working to deploy customer relationship management technology so that everyone in the organization knows which patients need, for example, a chatbot nudge to schedule a mammogram or a telephone call to check on their status. Adopting a single electronic medical record system for the entire system in 2017 set the foundation needed to be an early adopter of technology that moves care delivery closer to patients where they live says Pankaj Jandwani, MD, regional vice president for medical affairs and chief innovation officer. [...]experience, MidMichigan is currently working to implement a systemwide tele-ICU model to serve its smaller hospitals. In early 2022, the Centers for Medicare & Medicaid Services (CMS) certified that MyMichigan's Hospital at Home program met its stringent requirement for treating a specific subset of patients for an acute illness in their homes.