Lessons learned to crisis management in the Florianopolis tourism sector during the COVID-19 pandemic

ABSTRACT

The municipality of Florianopolis has tourism, hotels and events as an important development sector. During the Covid-19 pandemic, the sector was greatly affected due to the reduction in the mobility of people and measures to control the contagion. In order to identify and understand the lessons learned by professionals in the public tourism sector in Florianopolis during the management of the pandemic in 2020, six professionals from the Municipal Secretariat of Tourism, Technology and Economic Development were interviewed. For data analysis, the qualitative method of thematic analysis was used. The results show eight sets of interrelated themes that aggregate learning technical decisions and health protocols;information and communication;learning and capacity building;organizational resilience;resumption and recovery;personal lessons;supervision and penalty;change in the form of tourism.