Walk a Mile in Their Shoes

ABSTRACT

Butler and Yeh share the stories of four fictional people made up from the amalgamated diaries of 20 individuals who submitted more than 150 diary entries over the first year of the pandemic. They follow these four composite characters as they navigate a year of COVID while shipping one of the largest software products in the world. While the past 20 months have been a challenge, evidence suggests the next year and beyond will continue to be filled with changes in how people work as they settle into a new normal. These four stories are meant to help readers better understand experiences in this new world and to operate in a more empathetic and productive way as they move into the uncertain future of hybrid work.