What to do if a complaint is made against you: If you are subject to a formal complaint, make sure you know what to expect at every stage of the process

ABSTRACT

More than 170,000 written complaints were made about patient care last year (2020-21) in England alone, according to NHS statistics. Of the complaints about a specific profession in hospital and community care, 26% related to nurses. This figure is likely to be lower than it should be due to changes during COVID-19 that meant not all data needed to be recorded as normal.