The persuasive role of the past: Policy feedback and citizens' acceptance of information communication technologies during the COVID‐19 pandemic in China

ABSTRACT

How can the enforcement of policies in the past influence a society's future adoption of information communication technologies (ICTs)? In this paper, we tackle this question by exploring how past e‐governance policies influence citizens' willingness to use the health QR code, which is a COVID‐19 tracing app widely used in China's pandemic control. Past policies regarding smart‐city development in China involve two aspects the construction of electronic infrastructure and the applications of specific technologies. Empirical analysis based on a nationwide dataset in China suggests that past policies exhibit persuasive effects and influence citizens' acceptance of the health QR code. Specifically, e‐governance applications in cities significantly enhance citizens' acceptance through the demonstration of their usefulness. However, the construction of e‐governance infrastructure per se does not have the same impact on citizens' acceptance. By connecting citizens' acceptance of new technology with past e‐governance policies, the study illustrates a nuanced policy feedback mechanism through which past policies can substantially reshape public opinion by policy outcomes.