Reducing risk and managing dispensing errors

ABSTRACT

The relative infrequency of dispensing errors is a testament to the hard work of pharmacies in preventing their occurrence. However, there is still a risk of dispensing errors;even more so as pharmacies become busier during the COVID-19 pandemic. This article highlights what pharmacy teams can do to minimise the likelihood of errors and how to deal with them when they do occur. In managing the risk of dispensing errors, pharmacies should examine not just how their staff work, but also how the work of their staff is shaped by the circumstances under which it takes place. Copyright © 2020 Pharmaceutical Press. All rights reserved.