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Using Telemedicine during the COVID-19 Pandemic: How Service Quality Affects Patients' Consultation.
Liu, Xiaochen; Xu, Zhen; Yu, Xintao; Oda, Tetsuaki.
  • Liu X; Graduate School of Technology Management, Ritsumeikan University, Ibaraki 567-8570, Japan.
  • Xu Z; School of Communication, East China University of Political Science and Law, Shanghai 201620, China.
  • Yu X; School of Economics and Management, Liaoning University of Technology, Jinzhou 121001, China.
  • Oda T; Graduate School of Technology Management, Ritsumeikan University, Ibaraki 567-8570, Japan.
Int J Environ Res Public Health ; 19(19)2022 Sep 28.
Article in English | MEDLINE | ID: covidwho-2269413
ABSTRACT
The COVID-19 epidemic put pressure on the traditional healthcare system and offline consultation methods. Telemedicine platforms provide a more convenient and safer channel for online health communication. Based on the signaling theory, our study explores the impacts of three dimensions of physicians' service quality (need fulfillment, security, and responsiveness) on online patient consultation on telemedicine platforms. A negative binomial model was used to test cross-sectional data of 2982 physicians obtained from Haodf.com. The results show the following (1) the need fulfillment dimension variables positively affect online patient consultation; (2) the security dimension variables positively affect online patient consultation; (3) the responsiveness dimension variables positively affect online patient consultation. Our results contribute to the theoretical aspect of signaling theory and service quality in the context of telemedicine platforms and have several practical implications for telemedicine platform physicians and platform operators.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / COVID-19 Type of study: Observational study / Randomized controlled trials Limits: Humans Language: English Year: 2022 Document Type: Article Affiliation country: Ijerph191912384

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / COVID-19 Type of study: Observational study / Randomized controlled trials Limits: Humans Language: English Year: 2022 Document Type: Article Affiliation country: Ijerph191912384