THE INFLUENCE OF CONFLICT MANAGEMENT ON THE PERFORMANCE OF FAMILY PLANNING PROGRAM DURING PANDEMIC COVID 19 (Longitudinal Prospective Time Series Study)

ABSTRACT

Objectives: Some of the problems during the COVID-19 pandemic identified include delay in the distribution of contraception to the clients, and poor monitoring and evaluation of activities for the family planning program. These problems which occurred from task conflict would need to be managed so that the objectives of the family planning program could be achieved. The purpose of this study was to analyze the influence of conflict management on performance of family planning program Lamongan Indonesia. Methods: This was an observation study with a longitudinal prospective time series design. Thirty randomly selected teams from a total of 33 family planning program teams from both studied organizations in Lamongan were interviewed and observed. Structured questionnaires had been used while some data were obtained from the management. Data were then analyzed using liner regression. Results: There were few issues identified that had led to conflicts among the family planning program teams. The scored conflicts are in the unfavorable category with an average of 12.70 (t1), 13.13 (t2) and 13.73 (t3). Levene’s test showed that the data variants of conflict management for three periods were homogeneous (Sig. > 0.05). The beta coefficient value indicates that conflict management has a strong influence on inter-team family planning program performance of 0.581( p= 0.001). Conclusions: Conflicts between two organizations with the same goal should be managed as it can help to achieve the required performance. Policy on conflict identification and management should be developed in any health program.