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Increased Revenue From Averted Missed Appointments Following Telemedicine Adoption at a Large Federally Qualified Health Center.
Adepoju, Omolola E; Angelocci, Tracy; Matuk-Villazon, Omar.
  • Adepoju OE; University of Houston College of Medicine, Houston, TX, USA.
  • Angelocci T; Humana Integrated Health System Sciences Institute, Houston, TX, USA.
  • Matuk-Villazon O; Lone Star Circle of Care, Georgetown, TX, USA.
Health Serv Insights ; 15: 11786329221125409, 2022.
Article in English | MEDLINE | ID: covidwho-2070681
ABSTRACT
This study examined savings from averted missed appointments following telemedicine adoption. Data were obtained from a large Federally Qualified Health Center in Texas during the early pandemic months. Patient encounters fell into one of three categories (1) in-person visit, (2) telemedicine alone with no support team engagement, and (3) telemedicine with previsit support team engagement for device and connectivity testing. Our findings revealed that in-person visits had a 21% missed appointment rate compared to 19% for telemedicine alone and 15% for telemedicine with previsit support. Translating the reductions following both telemedicine encounters into net reimbursement, telemedicine alone saved the Federally Qualified Health Center $16 444 per month, while telemedicine + support team reduced missed appointments and saved the clinic an additional $29 134. The revenue from averted missed appointments totaled $45 578 per month. In conclusion, telemedicine reduced missed appointments, and these averted missed appointments translated into cost-savings. Savings were more pronounced with the implementation of a support team that conducted previsit device and connectivity testing.
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Full text: Available Collection: International databases Database: MEDLINE Language: English Journal: Health Serv Insights Year: 2022 Document Type: Article Affiliation country: 11786329221125409

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Full text: Available Collection: International databases Database: MEDLINE Language: English Journal: Health Serv Insights Year: 2022 Document Type: Article Affiliation country: 11786329221125409