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An Evaluation Model of a Disruptive Technology During Covid-19 Pandemic
Studies in Systems, Decision and Control ; 216:803-813, 2023.
Article in English | Scopus | ID: covidwho-2075253
ABSTRACT
Disruptive Technologies have created radical transformations in different industry fields. They also changed principles governing market and competitions. This role was considered an advantage in different organizational aspects including performance, effectiveness and competitiveness. The attendance of these technologies was not bounded by these aspects alone, it has also flourished in crises and specifically Covid-19 pandemic. One of these disruptive technologies that caught interest in this crisis is cloud collaboration platforms (CCPs). CCPs were essential and critical in a key sector during the pandemic, which was education. The pandemic outbreak caused a mandatory conversion towards online education leaded by CCPs. Demonstration of these platforms during the pandemic was accompanied with their evaluation using different criteria. Still, these criteria were neither clearly justified in their reasons of use nor classified according to their importance during the pandemic. In this paper, a model of CCPs evaluation criteria during the pandemic is presented. This model is based on previous research criteria and applies inductive approach through discovering users experience regarding these criteria during the pandemic. Functionality, reliability and usability in addition to their sub-standards were the main criteria that have been assessed and ranked by users. The users who rated the criteria were academics and experts of a university in Jordan and they were engaged in online education using CCPs. Evaluation was conducted using a quantitative approach using an online questionnaire which was distributed to these academics. Findings show that security and understandability are the most significant criteria that we should look after during the pandemic. Fault tolerance, accuracy, suitability and maturity standards have the second priority and finally, compliance, recoverability, learnability and interoperability have the third priority. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
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Full text: Available Collection: Databases of international organizations Database: Scopus Type of study: Experimental Studies Language: English Journal: Studies in Systems, Decision and Control Year: 2023 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: Scopus Type of study: Experimental Studies Language: English Journal: Studies in Systems, Decision and Control Year: 2023 Document Type: Article